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Responsible Gaming

Responsible Gaming - The owner of JackpotCity.com Online Casino and JackpotCity.com Mobile Casino, is committed to being the very best gaming entertainment group in the world. This means doing everything possible to give our players an enjoyable and safe gaming experience.

We recognise that whilst the majority of players gamble for entertainment, there are a small number who may lose control of their play. JackpotCity.com Mobile Casino fully supports responsible gaming and to ensure that you continue to enjoy safe and manageable play, please bear the following in mind:

  • Gambling should be seen as entertainment and not as a means to make money;
  • Keep track of the time and money you spend while gambling.

Underage Gaming – Playing with us is restricted to persons over the age of 18, or the legal age of majority in their jurisdiction, whichever is greater.

One of the stringent steps we take to ensure that only people of an appropriate age enter JackpotCity.com Online and Mobile Casinos include using the VerifyMe service. VerifyMe is an international fraud prevention service that integrates government-issued ID database checks, algorithms and web-based signatures to verify the age and identity of New Players.

Any details we request from you are used to verify your identity – this is both for your protection and ours. If you have any questions, please do not hesitate to contact our 24/7 Support Centre.

Protection of Minors – With mobile phones so readily accessible in homes around the world, responsible mobile gaming relies heavily on responsible parenting.

Tips for Parents

  • Do not leave your mobile phone unattended when your casino software is running and you are logged in.
  • Password-protect your mobile phones screensaver and/or keypad lock, if your phone has these facilities.
  • Do not allow persons under 18 to participate in any gambling activity.
  • Keep your Casino account number and credit card(s) out of the reach of children.
  • Do not save passwords onto your mobile phone. Write them down instead.

Player Self-Exclusion – We recognise that whilst most Players gamble for entertainment, gambling can be harmful to a small number of people. We are committed to creating a Responsible Gaming environment by implementing and maintaining eCOGRA'sResponsible Gaming requirements.

Cooling Off Should you wish to temporarily exclude yourself from our Casino, please contact support directly and state exactly how long you want to be excluded for. Please note: the minimum 'Cooling Off' period is 24 hours and the maximum period is 6 months. 

Self exclusion If you would like to self exclude yourself from our Casino, please contact support and state how long you would like to be excluded for. Please note: the minimum 'Self Exclusion' period is 6 months.

If you want to request a deposit limit, please contact us and an operator will deal with your request. The decrease of deposit limits are available per day, per week and per month. Your requests shall be dealt with timeously by an operator. Increases in previously decreased deposit limit requests shall only be effective after 24 hours.

If you choose one of these options your gaming accounts will be locked during the exclusion period. We will also take all reasonable steps to ensure you do not receive any promotional material during this time.

To ensure the best gaming experience, Players also have the option of adjusting deposit limits at any time.

To change your deposit limits or to request Exclusion please contact our 24/7 Support Centre.